Do I have to change my phone number?
No. You keep your number and your phone company. You turn on forwarding for unanswered calls, and we walk you through it in a couple of minutes.
Do my customers need to download anything?
No. They call you like always. There's nothing to install for them or for you.
Will callers know they're talking to AI?
It sounds natural, and it opens by saying the call may be recorded. If someone asks, it tells them the truth and makes sure their message gets to you.
What if it's an emergency?
You choose what counts as urgent, like a gas smell, a burst pipe, or a power outage. Those leads arrive marked urgent at the top of your inbox, and for a safety issue the receptionist tells the caller to get out and call 911 or the gas company.
What does the AI refuse to do?
It won't quote prices, diagnose the problem or promise an arrival time. It takes the details and tells the customer you'll call them back.
What are hot and cold leads?
Every month you get a spreadsheet of every number that called. Hot leads asked for service, described a problem or wanted a callback. Cold leads hung up, only asked a quick question or never left details. Call the hot list first.
How fast can I be set up?
Usually the same day. We need your services, service area, hours and how you want urgent calls handled, then we run a test call together.
Is there a contract?
Not unless you want one. Month to month with 30 days' notice is the standard. If you'd rather pay for the year up front, you save 20%.